Case Study: Devon Air Ambulance
Devon Air Ambulance is a charity that provides emergency medical services throughout the county of Devon. The charity is run by 140 members of staff and over 730 volunteers. Happy facilitated the Happy Workplace Leadership Programme, with some bespoke elements, and additional Executive Coaching for five members of the senior leadership team.
"The flexibility of the programme was great. Being able to tailor the plan to suit our situation was really helpful. Jo was fantastic as a facilitator and helped to shape the sessions so that we really did hone in on the objectives we had set out to achieve," says Martin Bell, People, Talent & Culture Director at Devon Air Ambulance.
Before working with Happy, Martin's main concern was about the benefits following the programme. "I have taken part in similar training before, as part of the senior team with my current organisation as well as with other companies, so I wasn't sure if we would find any tangible benefits from taking part in the programme."
However, his worries turned out to be unfounded. "Personally I have been able to take the learnings from the course and apply some of the principles with my direct team. That has been useful, but I would say the coaching that supported the group sessions has had the most positive impact on how I go about my day-to-day.
"The senior leaders that have taken part have been actively revisiting our commitments to one another, and the group work has definitely helped with the integration and onboarding of a new member of the team."
The programme was facilitated via two face-to-face workshops (at the start and end) and through a series of highly interactive online half-day sessions on various topics, such as giving people autonomy, strategic thinking, change management and an introduction to coaching. "Having a hybrid approach was useful and helped to get some pretty busy people in the same space at the same time."
The final session of the programme was adapted from the previously agreed outline by the facilitator to meet the needs of the Devon Air Ambulance team. This was changed following discussions within previous sessions, which highlighted areas that the team wanted to explore further.
"The flexibility of the programme was great. Being able to tailor the plan to suit our situation was really helpful. Jo was fantastic as a facilitator and helped to shape the sessions so that we really did hone in on the objectives we had set out to achieve.
"The principles and values of Happy came through very clearly in the training. It was a pleasure to take part and I came away with a lot more than I thought I might have."
Overall, the team at Devon Air Ambulance really enjoyed their leadership training with Happy. "I would recommend Happy. The product and service were fantastic. I think the work that we have undertaken would benefit any senior professionals, but particularly new teams, or teams that needed to be formed quickly."
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