Tips for Dealing with Difficult People
As a facilitator, I spend a lot of time trying not to describe people as difficult. I try to put a positive spin on it: it’s the behaviour, not the person; people are trying to do the best they can with what they have and who they are. But sometimes, I know that, when it happens to me, my response is that the person I find difficult is just difficult.
In this blog, Paul explains the cycle of conflict and gives some advice for dealing with ‘difficult’ people, both at home and at work.
Creating Happy, Engaged Workplaces in a Traditional Industry
Gemma Beadle, the HR Manager at Advanced Technology Services UK, has a passion for wellbeing in the workplace. Joined by ATS Site Manager, Damien O’Neill, Gemma spoke at the 2017 Happy Workplaces conference about ATS’s achievements in creating a happy workplace.
While there are various obstacles in the way of creating a happy workplace, Gemma says ATS are committed to doing so, believing “it’s the right thing to do for your people and your organisation.”
View Gemma and Damien’s full talk below.
What Makes Foundation SP an Award-Winning Great Place to Work
Simon Grosse is the CEO of Foundation SP, a company he co-founded in 2012. Right from the get-go, he wanted FSP to be a compelling, genuine and authentic place to work.
Speaking at the 2017 Happy Workplaces conference, Simon explains the company’s ethos is to care about people and try to extract each individual’s unrealised potential. They do this by prioritising empowerment, autonomy and freedom.
Watch Simon’s full talk below.
How Helen Sanderson MBE Has Created People-Centric Workplaces
Helen Sanderson originally set up Wellbeing Teams in 2016 with the aim of radically changing the way health and social care is delivered. Inspired by the Dutch care company Buurtzorg, Wellbeing Teams are small, neighbourhood self-managed care teams. They have coaches, but no managers.
Find out how Helen created Wellbeing Teams as a self-managing organisation that is focused on letting team members be human with each other in Henry’s blog.
Tom Peters: A Leadership Guru Ahead of His Time
Tom Peters is the ultimate management guru. Thinkers50, the list of the top 50 management thinkers, has rated him in the top 10 in multiple years and awarded him the Lifetime Achievement Award, one of only six people to achieve the honour, in 2017.
“Charismatic, passionate, and insightful, Tom virtually invented the modern thought leadership industry,” explained Thinkers50 co-founder Des Dearlove. “He co-authored In Search of Excellence, which helped create the business book industry.”
Find out more about Tom Peters in this blog by Henry Stewart.
6 More Shortcuts in Excel That Will Speed Up Your Work
As well as helping you to work more efficiently, keyboard shortcuts can be easier than using a mouse or touchscreen, especially to those who have mobility or vision disabilities. And what would you do if your mouse stopped working?
In this week’s blog, Edmund will introduce you to six keyboard shortcuts that you may not know about in Excel for both Windows and Mac.
Jaipur Rugs: Art That You Can Walk On
Nand Kishore Chaudhary (known as NKC) has been called ‘the Gandhi of the rug industry.’ Jaipur Rugs, which he founded, has 700 employees and works with 40,000 artisans from among the poorest of the poor.
He set it up in 1978 with just 2 looms and 9 artisans. The weavers come from the Untouchable class. “All my family tried to stop me,” explained NKC. “But I can’t see the difference, how these people are untouchable.”
Make Your Excel Formulas Easier to Understand with Range Names
Usually we refer to cells in Excel by their cell references, such as A1. This can make deciphering formulas difficult, especially when working with spreadsheets that other people have created.
In this 2 minute video, Nicky explains how to create Range Names to make your formulas more meaningful.
How to use Outline View in PowerPoint
With Outline view in Microsoft Word and PowerPoint, you can quickly and easily create a short summary of the content of your document — without the need to type it out again.
In this blog, Edmund explains the benefits of Outline view and how to do it.
