Henry Stewart

Henry is founder and Chief Happiness Officer of Happy Ltd, originally set up as Happy Computers in 1987. Inspired by Ricardo Semler’s book Maverick, he has built a company which has won multiple awards for some of the best customer service in the country and being one of the UK’s best places to work.

Henry was listed in the Guru Radar of the Thinkers 50 list of the most influential management thinkers in the world. “He is one of the thinkers who we believe will shape the future of business,” explained list compiler Stuart Crainer.

His first book, Relax, was published in 2009. His second book, The Happy Manifesto, was published in 2013 and was short-listed for Business Book of the Year. His latest book, Creating Joy at Work: 501+ ideas for a happy workplace was released in 2025 and is filled with ways that people around the world have implemented workplaces based on empowerment and working to strengths.

Are you Developing your People or Managing Them?

At TrainingZone Live this morning, Michele Owens of the Olympic Delivery Authority gave an interesting example of how people reacted...

Henry Stewart

15 May 2012

How Would Banking be Different if it Focused on the Customer?

This week we learned from Greg Smith, departing executive director of Goldman Sachs, that in the sales meetings he attended...

Henry Stewart

18 Mar 2012

Is Enjoyment the Key to Successful Learning?

At a recent meeting of training providers we did an exercise on what was distinctive about each of our company’s...

Henry Stewart

10 Mar 2012

A Radical Idea: Try Listening to Your Customers

I was very struck today by an article in a local London paper, the Islington Tribune, on the special customer...

Henry Stewart

05 Mar 2012

Business is About Relationships: Make People Feel Good Today

In my last post, I talked about how the principle “people work best when they feel good about themselves” should...

Henry Stewart

01 Mar 2012

£50 Billion for the Banks, or £1,000 for Every Adult in the UK?

This week the Bank of England decided to pump an extra £50 billion of electronic money into the UK economy,...

Henry Stewart

07 Feb 2012

Focus on Making Your Staff Happy

People work best when they’re happy at work....

Henry Stewart

06 Feb 2012

Our Most Radical Belief on Management

I often say that our most radical belief at Happy is this: you should decide who should manage people based...

Henry Stewart

03 Feb 2012

Let People Choose Their Managers

Imagine one of your most valued members of staff comes to you and says, ‘I love my job. I love...

Henry Stewart

17 Jan 2012