Tips for Dealing with Difficult People
As a facilitator, I spend a lot of time trying not to describe people as difficult. I try to put a positive spin on it: it’s the behaviour, not the person; people are trying to do the best they can with what they have and who they are. But sometimes, I know that, when it happens to me, my response is that the person I find difficult is just difficult.
In this blog, Paul explains the cycle of conflict and gives some advice for dealing with ‘difficult’ people, both at home and at work.
