5 Questions With Sarah Metcalfe of SureFlap

Sarah Metcalfe is Head of Customer Service at SureFlap.

SureFlap Ltd

is a Cambridge-based multi-award winning company that designs and manufactures smart pet products. These include cat flaps and pet doors, pet feeders, and microchip readers. Their products are designed to look great and are the best at what they do, and they are loved by the people that use them – SureFlap now has a Net Promoter Score of over 95% in over 20 countries around the world.

We spoke to Sarah about how she has created a happy and engaged workplace, with values based on trust and freedom within guidelines.

Happy Workplaces are More Profitable

Companies that prioritise the happiness and well-being of their employees are generally considered more progressive, are viewed more favourably by the general public and seem to be recognised as morally superior, but do happy workplaces actually perform better financially?

Crying: The Unexpected Key To Happiness

Even in an age of hyper-individualism, there’s still a stigma about crying. We’re basically expected to suppress any outward display of vulnerability in the public arena lest our humanity be unceremoniously revealed.

Happy is Proud to be a Freedom-Centered Workplace

I am proud to announce that Happy has qualified as a WorldBlu certified Freedom-Centred Workplace for the fourth time. We are one of only three UK companies to make the list this year and are honoured to be there alongside John Lewis.

Boost Your Confidence at Work With Our 6 Tips

Confidence is a multifaceted term that refers to a psychological attitude and a set of behavioural attributes. It’s commonly regarded as a compound of self-assurance and competence. Such confidence is a great asset in the workplace: the most confident, assertive people will often get their ideas over the line and bag lucrative opportunities.

4 Ways to Improve Your Relationship With Stress

Stress. It’s a powerfully evocative word, yet one that’s tricky to define. Despite being a condition from which few could claim immunity, its causes and effects are hugely diverse, making its exact meaning difficult to pin down.

BrewDog Introduces ‘Paw-ternity’ Leave For Staff

As you may have guessed from the name, multinational craft beer chain BrewDog is very dog-friendly. Dogs are welcome in each of their 47 bars, and their head office in Scotland has 50 office dogs.

However, they have now taken this a step further, launching a new Puppy Parental Leave scheme for all members of staff.

The Happy Manifesto

Outline the 10 core principles for a happy workplace. It has since helped thousands of leaders build trust-driven, empowered teams.

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The Happy Manifesto

The Happy Manifesto features ten core principles for creating happier, more engaging places to work. We offer all of Henry's books as free downloads.