Do You Make it Easy For Your Customers to Give Compliments?

Sitting in the reception of Central & Cecil Housing Association, one of our clients, I flicked through the information leaflets. Alongside the pamphlet on how to make a complaint was a more unusual one – a Compliments Guide. Yes, Central & Cecil had taken the trouble to create a guide to how let their people know when they’d done well.

The Happy Manifesto

Outline the 10 core principles for a happy workplace. It has since helped thousands of leaders build trust-driven, empowered teams.

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The Happy Manifesto

The Happy Manifesto features ten core principles for creating happier, more engaging places to work. We offer all of Henry's books as free downloads.