Get Your Staff to Walk in Your Customer’s Shoes

Last week I was speaking at the annual conference of the Service Desk Institute. It was a fantastic event, with a real sense of the passion and pride of people providing help desk technical support.

The Happy Manifesto

Outline the 10 core principles for a happy workplace. It has since helped thousands of leaders build trust-driven, empowered teams.

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The Happy Manifesto

The Happy Manifesto features ten core principles for creating happier, more engaging places to work. We offer all of Henry's books as free downloads.