Unhappy Customer? Let Them Decide What to Pay
Being CEO of Happy means I get to deal with anybody who we have upset and who my colleagues haven’t managed to make happy.
This doesn’t happen often and it’s never good to speak to a customer who we have let down but I do actually enjoy the task. Based on being open, admitting anything we got wrong and finding out what they need, there is nearly always a way to meet people’s needs.
How to Increase Your Procurement Costs: Use Economies of Scale Rather Than Competition
For best value in buying products there are two different approaches: Use the forces of competition, or use economies of scale.
Henry Stewart Helps Launch Action for Happiness
Happy’s founder and CEO Henry Stewart was one of the keynote speakers at the launch of Action for Happiness.
Yes to Fairer Voting
Almost thirty years ago I stood for election for President of the Student Union and came top. But the election was run under AV, the Conservative votes switched to the Independent candidate and I never got the sabbatical post.
