Day: November 22, 2012

Make Your People Happy, Like John Lewis Does

I often ask groups where they have found the best customer service. Two companies stand out and always come up: Apple and John Lewis. And when lists are published of the UK’s most admired businesses you can be sure that John Lewis is at or near the top. So I felt greatly honoured yesterday to be speaking alongside Charlie Mayfield, Chair of John Lewis (at Tomorrow’s Company “Tomorrow’s Value” event).