Managing Poor Performance

This comprehensive one day programme will provide a depth of personal insight and enhance your ability to effectively and positively manage your team’s performance in order to develop the skills and strengths of each individual.

Course Dates:

17th Aug 2017 (spaces available)

Course Length: 1 day

Course Costs:

Standard Price: £495

Charity: <15 Staff: £140

Charity: 16-30 Staff: £160

Charity: 31+ Staff: £345

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Course Location

Happy, Alie Street – view map & directions

Themes Covered

  • Introductions and personal objectives
  • Understand the benefits and importance of managing performance effectively and the consequences if you don’t
  • Understand how the performance management cycle should work
  • Discover what makes people perform at their best
  • Understand the Job Ownership model and what needs to be in place for people to take responsibility
  • Use a situational approach to identify the root cause of poor performance
  • Create your own plan for individuals based on their situation
  • Use listening and coaching skills to ensure that you understand the other person and to encourage them to take responsibility
  • Identify the key steps needed for regular, constructive feedback to be effective and motivating
  • Planning effective, regular one-to-one’s
  • Identify what needs recording and what doesn’t
  • Identify how appraisals and development planning contribute to a person’s success
  • Discuss how to handle tricky appraisals
  • Identify how to set measurable and effective short and long term objectives with clear accountabilities
  • Personal action plan beyond the programme
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SMALL PRINT

The course will run from 10am to 4:30pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.


The Happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainers

Nicole Kollerman

Nicole Kollerman

Nicole has been with Happy for more than 10 years. An experienced and versatile trainer and facilitator, her specialties cover Train-the-Trainer, presentation skills, networking, conflict resolution, leadership and management training and career development.

Nicky Stone

Nicky Stone

Nicky has been a senior facilitator for over 16 years. Her leadership purpose is to support people to reach their full potential, and this has driven her internally as part of Happy’s senior leadership team. It has enabled her, through her work every day with clients, to facilitate senior leadership programmes and personal development events. Nicky also has a proven track record at leading on large projects and inspiring others as a speaker at conferences.

Paul Gapper

Paul Gapper

Paul Gapper is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre.

Kay Worth

Kay Worth

Kay Worth has been running personal development and parenting courses for over 25 years. She has 4 children, a degree in Psychology and many years experience of working in the voluntary sector. She is committed to promoting positive thinking, confidence building, great communication and positive parenting strategies, and loves to see the difference her courses make to relationships both at home and work.