Terms & Conditions

Our no quibble money-back guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Our pricing bands

At Happy, we believe our standard prices offer great value for all commercial companies.

We do also offer a public sector rate, which applies to the NHS, central government and local authorities.

The pricing of our Management and Personal Development training courses, run in partnership with the London Voluntary Service Council (LVSC), are particularly tailored towards charities and non-profits, with pricing dependent for these on the number of staff members.

We also have a charity rate on our Happy Computers and Happy People courses. This is applied to registered charities and non-profits, for those who are seeking to create a better world and are strapped for cash. This includes voluntary service organisations, trade unions, arts organisations, and we also offer it to individuals. Staff of state non-selective schools qualify too. Let us know if you think it should apply to you. (Please note that we reserve the right to withhold this rate from certain charities, such as private schools.)

Booking courses

In order to maintain these low prices, we have to insist on payment in advance of the course. You can make payment by cheque, by BACS or by credit card payment over the phone on 020 7375 7300. If payment has not been received by the course start date, we may not be able to let you join the course.

When you book your course you will be sent an invoice the same day and to avoid any disappointment please pay promptly.

Transferring or cancelling courses

You can transfer your place on the course to a substitute delegate free of charge. In the event that you need to cancel or change the dates, the following charges will apply:

  • Cancellation 14+ days before the course – free of charge.
  • 13-7 days before the course – 50% of the course fees.
  • Cancellation 0-6 days before the course – 100% of the course fees.

Payment Methods

  • Cheques: Please make cheques payable to Happy Ltd.
  • BACS: Our bank details are shown on your invoice.
  • Credit Card payment over the phone – call us on 020 7375 7300

Make an Enquiry

Complete your details below for more information and to claim your 10% discount

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