Learning: It’s Personal

What makes a great training course? We’ve done a lot of research on this, and worked with some great trainers to find the answer. We’ve found that however strong the performance skills of the trainer, it is about how relevant the student finds it to them. A great course is one where the learner says,Read more

Don’t Tell When You Can Ask

Don’t tell when you can ask has been the core training principle at Happy since I founded it 20 years ago. In fact, come to think of it, it’s a pretty good principle for management – and for life generally. Those six words sum up an awful lot. It means literally that most of yourRead more