Managing for the First Time

Stepping up and becoming a manager requires a new attitude and skill set. Set yourself up to succeed with this two-day introduction training course to help you understand what makes a great manager and the practical steps you can take to make it happen.

Course Overview

  • Standard Price

    £1,090*
  • Public Sector Price

    £890*
  • Charity < 15 Staff

    £490*
  • Charity 16-30 Staff

    £690*
  • Charity 31+ Staff

    £890*
  • *per person, excluding VAT
  • Duration

    2 days
  • Class size

    12 approx.
  • Location

    London
    Map
  • Requirements

    This two-day course has been designed for team leaders and supervisors, junior or new managers, and future managers. If you are a more experienced manager, you may find the four-day Happy Workplace Programme to be more appropriate.

Course overview

What you will learn

  • Gain confidence in your management approach
  • Focus on helping people achieve their best work
  • Build your personal credibility and trust within your team
  • Hold effective one-to-one meetings with your team members
  • Build positive relationship building with team members
  • Encourage teams to take ownership of work
  • The ability to adapt your approach to the individual and the situation

Themes Covered

  • People working at their best
  • Creating true job ownership
  • Setting boundaries
  • Building your credibility as a manager
  • Identify the key behaviours that build trust with your team
  • Effective one-to-one meetings
  • Communication that builds relationships
  • Active Listening for great working relationships
  • Simple coaching skills to encourage responsibility within your team
  • Positive and constructive feedback
  • Feedback in practice
  • Using the situational leadership model to decide the best approach for an individual
  • Personal action plan beyond the programme

This two-day workshop has been designed for team leaders and supervisors, junior or new managers, and future managers. If you are a more experienced manager, you may find the four-day Happy Workplace Programme to be more appropriate.

Group Learning Events

If you have five or more learners, a private group event could be cheaper.

We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more and enquire now

What's it like to learn with Happy?

Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.

Book now

See our available course dates, or contact us for bespoke options

Managing for the First Time
There are currently no upcoming course dates available. Please contact our team on 020 7375 7300 or email happy@happy.co.uk to enquire and find out availability for private groups.

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

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Contact us now!

020 7375 7300

Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.

We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.

For the latest government guidance, please visit the gov.uk website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

happy learners

Did you know...

...a good place to start is to think about the managers that have inspired you?

What was it about their style or attitude that connected with you? Try to list some of their essential management traits and think about how to reflect these yourself. 

Happy offers a number of other leadership and management programmes, including:

Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more

Giving a Positive Constructive Appraisal to enable you to offer constructive feedback that leaves the appraised feeling empowered. Find out more