Clean Language for Managers
Misunderstandings are a common source of wasted time and effort at work, often leading to irritation and even conflict.
In this one-day workshop you will develop your ability to find out what people actually mean by what they say, so that you can build stronger working relationships. This can be especially useful when working with people who are different from you: for example, with much younger or much older colleagues, or those from different cultural backgrounds.
This course can be delivered in the classroom or remotely via Zoom. Contact us for availability and pricing, or see our Live Online Learning page for our interactive two-hour sessions that cover specific skills such as working from home, engaging remote meetings, using Zoom, and more.
As this is new to our programme, we are currently offering this one-day workshop at the special introductory price of £195 per person, or £95 per person for charities with less than 15 members of paid staff.
What you will learn
In this one-day workshop, you will learn to understand more people, more of the time – even people who are very unlike you.
The workshop introduces a precision inquiry methodology, Clean Language (devised by the late David Grove) and is taught by a co-author of the best-known book on this topic, Judy Rees.
You will learn how to:
- Guide attention precisely using specific questions, so that you get more accurate and more useful information
- Adjust your own focus to maximise the value of the information you receive
- Use metaphor as a window into someone’s inner world, so that you can see what’s behind what they say and do
- Spot the seed of a misunderstanding and act to stop it taking root.
Trusted Customer84 days ago
Dez was fab - really empowering! It's the second course I've done with him and they've both been brilliant.
Group Learning Events
If you have five or more learners, a private group event could be cheaper.
We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.
What's it like to learn with Happy?
Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.
The Small Print
The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.
We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.
For the latest government guidance, please visit the gov.uk website.
We will continue to monitor the situation and will advise all clients if the situation changes.
If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at firstname.lastname@example.org.
Did you know...
...asking clean language questions will help you build a picture of the world as it appears to the other person?
Although it's normally well outside our conscious awareness, every question you ask has an emotional impact. The goal is to avoid leading someone with your inquiries. Instead, you want to gain a clearer understanding of what they think.
Happy has a number of other leadership and management programmes, including:
Managing Change Positively to enable you to support your team through change and provide a clear understanding of how to involve people. Find out more
Giving a Positive Constructive Appraisal to enable you to offer constructive feedback that leaves the appraised feeling empowered. Find out more