Leadership and Management Training Programmes

Crucial Conversations (2 Day)

Due to positive feedback from clients we have now expanded this course to offer a two day version, which delves in to Crucial Conversations in more depth. The techniques gained from Crucial Conversations training equips you with the skills to talk with almost anyone about almost anything.

Particularly helpful when organisations are going through change and establishing new ways of working, staff gain confidence to tackle those challenging people and situations, and to work effectively with clients in a more solution-focused way. The programme is coaching based, thus equipping you with immediately usable coaching skills.

Course Dates:

15th Jul 2019 ( spaces available )

Course Length: 2 Day

Course Costs:

Standard Price: £590 (+VAT)

Charity: <15 Staff : £190 (+VAT)

Charity: 16-30 Staff: £250 (+VAT)

Charity: 31+ Staff: £360 (+VAT)

Public Sector: £590 (+VAT)

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Course Location

Happy HQ, 3rd Floor, 9 Alie Street, London E1 8DE

What You Will Learn

  • Prepare for high-stakes situations with a proven technique
  • Effectively challenge upwards, downwards and sideways
  • Improve nearly every professional and personal relationship
  • Yield major professional improvements in areas like productivity, quality, and change management.

You may also be interested in our one-day Crucial Conversations workshop, if you don’t want something as indepth. If you have management responsibility, you may find our Crucial Conversations for Managers one-day workshop more tailored to your needs.

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Themes Covered

Day 1

  • Get unstuck from historic challenging relationships and conversations
  • How to identify an outcome before beginning dialogue
  • Recognise your own ‘style under stress’
  • Making it safe to talk to almost anyone about anything (eliminating violence and silence)
  • How to stay in dialogue

Day 2

  • Structuring the conversation
  • Maintaining the focus
  • Managing emotions
  • Identifying and agreeing the way forward
  • Moving to action
  • Accountability (who does what, by when, and how you will monitor)
  • Create your personal action plan

Alternatively, click here for the one-day Crucial Conversations programme.

Our approach to programme delivery

This two-day workshop has been designed to ensure complete individual involvement and participation. It will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.


The course will run from 10am to 4:30pm (hot buffet lunch 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The Happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainer

Dez Veares

Dez Veares

With over fifteen years of facilitation, training and coaching experience in the private, public and voluntary sectors, Dez specialises in communication and change. Dez holds the ILM Level 7 in Coaching & Mentoring, and the Human Technics Advanced Certification in Executive Coaching. With a professional acting background, Dez also supports senior staff with presentations and effective use of the voice.

He splits his time between facilitation, coaching and living life. Dez is the Deputy Chair of Governors for his local primary school, plays violin in a string quartet, sings jazz, and makes time to regularly disappear on mindfulness retreats.