Happy HQ, 3rd Floor, 9 Alie Street, London E1 8DE
The themes covered in this one-day course on assertiveness include:
- How do you communicate?
- Analysing your current behaviour patterns around assertiveness
- Recognising assertive and non-assertive behaviour
- Conflict styles and dealing with conflict constructively
- Being assertive
- Barriers to assertive behaviour
- Assertive body image
- Communicating more effectively and assertively
- How to say no
- Getting heard in meetings
- Giving and receiving compliments and criticism
- Explore situations where you are struggling to behave assertively and develop strategies to handle them more effectively
- Personal action plan beyond the programme
We have also designed a female-only Assertiveness workshop as some learners may feel more comfortable learning in an all-female environment. The content of both workshops is identical.
Our approach to programme delivery
Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.
If you need help beyond this programme fulfilling your personal action plan, then we also offer 1 to 1 executive coaching which can provide you with an insightful and structured space to discover and develop yourself further in order to achieve even more positive results.Book now
The small print
The course will run from 10am to 4:30pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The Happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Your Course Trainers
Paul Gapper is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre.
Frances is a management and communication skills trainer and executive coach, with 30 years experience of working in the public, private and voluntary sectors. Frances has a level 7 certificate in executive coaching and leadership mentoring with the Institute of Leadership and Management and a certificate in training practice with the Chartered Institute of Personnel and Development. Frances uses training, coaching and facilitation techniques to create a supportive, empowering and interactive learning environment, enabling participants to develop the skills and confidence they need to maximise their own and their organisation’s potential.
Kay Worth has been running personal development and parenting courses for over 25 years. She has 4 children, a degree in Psychology and many years experience of working in the voluntary sector. She is committed to promoting positive thinking, confidence building, great communication and positive parenting strategies, and loves to see the difference her courses make to relationships both at home and work.