Leadership and Management Training Programmes

The Happy Workplace Leadership Programme

A transformational four-day Leadership event over six months for anyone with line management responsibility.

Would you like to be the type of manager that people want to work for, who enables a highly productive team in a positive and supportive work environment?

In this four-day programme over six months at Happy’s training centre in London, you will gain personal insight and develop practical leadership and management skills to create a high performing team. You will develop your coaching skills and how to put your people at the heart of what you do.

The next public groups on the programme start on 26th September 2018 or 10th January 2019. Click here to view the full list of dates for both groups.

Course Dates:

26th Sep 2018 (fully booked)

10th Jan 2019 (spaces available)

Course Length: 4 days over 6 months

Course Costs:

Standard Price: £1950 (+VAT)

Charity: £995 (+VAT)

Public Sector: £1950 (+VAT)

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Course Location

Happy, Alie Street – view map & directions

What You Will Learn

Based on our own practical experience at Happy, and learning from some of the world’s great workplaces (like Google and WL Gore) this programme will enable you to become a leader that people would choose to be led by. It will give you the personal insight and practical leadership and management skills to create a high performing team.

Key Outcomes

  • Understand what enables people to work at their best
  • Discover the key behaviours of successful managers
  • Learn how to support and challenge your people through coaching
  • Discover how to be more productive and less “busy”
  • Develop your emotional intelligence
  • Understand your communication style and how to meet the needs of your team
  • Create real job ownership for your people
  • Deal effectively with challenging behaviour
  • Learn the skills to enable you to be a manager who is a multiplier, not a diminisher – and thus enable your people to fulfil their potential

Testimonial for the Programme

Or read this recent case study – we rolled out the Happy Workplace Leadership Programme to the leadership team at Advanced Technology Services UK Ltd.

Detailed programme outline

Day One: You as a Leader
  • The core of an effective culture
  • Understand when people work at their best
  • Who you are as a leader and your leadership attitude
  • Build trust and credibility
  • Develop your Emotional Intelligence
  • Identify your communication style
  • Be productive, not just busy

You will be excited about your leadership role, with a clear understanding of how to improve your personal effectiveness.

Day Two: You as a Manager
  • Become a Multiplier
  • Actively listen – the basis of effective communication
  • The core of great management: effective coaching
  • Empower your people to solve their own challenges
  • How to give positive and constructive feedback
  • Effective 1 to 1’s

You will develop key coaching skills and develop strong communication to maximise the effectiveness of your team.

Day Three: Freedom within Guidelines
  • Work to your strengths
  • Enable trust and autonomy, within clear guidelines
  • Create true job ownership
  • Delegate responsibility
  • Pre-Approval
  • More information equals more accountability

Discover the structure and practicalities of how to create a truly great workplace.

Day Four: Setting your Team up to Succeed
  • Successful recruitment
  • Induction
  • Create a culture for innovation
  • Workshop to support real situations faced by participants
  • Summary of programme
  • Personal action plan beyond the programme

This workshop-style day will be based on solving the practical issues you face in your company or organisation.

You can view the full list of upcoming dates of the programme on this page.


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Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

The four days are spread over six months to ensure it has a real impact and you get the chance to embed what you learn. The first three events will each be four weeks apart with the final workshop day three months later. It will include pre-course work, and action in-between the days. The date and details shown above are for the first one-day module. For the dates of the other modules please click here.


The course will run from 10am to 4:30pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The Happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainers

Henry Stewart

Henry Stewart

Henry Stewart is founder and Chief Executive Office of London-based training business Happy Ltd. Happy was rated one of the top 20 workplaces in the UK for 5 successive years and now helps other organisations create happy workplaces. In 2011 Henry was listed in the Guru Radar of the Thinkers 50 list of the most influential business thinkers in the world. "He is one of the thinkers who we believe will shape the future of business", explained list compiler Stuart Crainer. His book, The Happy Manifesto, was published by Kogan Page in January 2013.

Cathy Busani

Cathy Busani

Cathy has been with Happy since March 1995 and shortly after took over the role of Group Managing Director, and is responsible for maintaining Happy's award-winning and celebrated culture. As head of Happy People, she is Lead Facilitator, executive coach, speaker and consultant with the aim of embedding positive behavioural change. Her leadership purpose is to help others to be great at work. She is an inspiration to her staff and clients. Cathy has received recognition through several national awards, including a Special Commendation for Innovative Management in the Best Boss Competition.

Paul Gapper

Paul Gapper

Paul Gapper is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre.

Sarah Edwards

Sarah Edwards

Sarah has been freelancing for over 20 years. She has excellent communication skills and high levels of both integrity and empathy which makes her an extremely effective trainer, facilitator, and coach. Sarah is Belbin accredited, an NLP Practitioner and a TPMA and City and Guilds Assessor. She uses these skills to specialise in organisation transformation and team building. She is also a confident public speaker, and regularly presents at conferences.

Maureen Egbe

Maureen Egbe

Maureen joined Happy as an Associate trainee trainer in November 2012 and within two years became a Senior Trainer. As well as being a trainer, she is also an ex-athlete and athletics coach - an interest that compliments her training skills, using activities to engage delegates keeping training interesting and fun. Maureen is also an NLP Certified coach.

Benet Middleton

Benet Middleton

Benet is a freelance consultant, trainer and coach. Previously he has worked in the private, public and voluntary sectors. This experience includes over ten years in CEO and Director level roles in national charities. Benet has a strong track record of supporting teams to achieve real impact (for example a successful campaign for an Autism Act). Additionally, Benet is a qualified counsellor and works both in his own private practice and for a Brighton-based charity. He is currently a trustee of two charities.