Supervising Staff Essentials

This course will focus on formal, one-to-one supervision. It will look at the purpose and structure of supervision, the basic skills involved, making it effective, target setting and common problems in supervision.

Available for Private and Tailored group events

This course is run privately for groups or 1-2-1 Coaching sessions

Book a 1-2-1 Session or Group Event

Course Location

Happy London, Aldgate or at your premises.

What You Will Learn

  • To develop participants’ confidence in supervising staff by providing a better understanding of the skills needed for effective supervision and giving an opportunity to practice those skills in a safe setting
  • To develop participants’ understanding of the role and function of supervision in strengthening the effectiveness of the individual and the organisation they work within
  • To draw on participants’ own experience of supervision to highlight any uncertainties and anxieties they may have in order to look at blocks to effective supervision and ways to overcome them.
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Themes Covered

  • What is the purpose of supervision and how does it fit into our organisation?
  • Models of supervision
  • Drawing on our experience:
    blocks to effective supervision
    what are the skills of an effective supervisor
  • Practising listening skills
  • What does the worker want from supervision.
  • How do we reconcile conflict between their vision and ours
  • Preparing and structuring the supervision session
  • Giving and receiving criticism
  • Using criticism constructively


The course will run from 10am to 4:45pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

Your Course Trainers

Paul Gapper

Paul Gapper

Paul Gapper is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre.

Janet Lewis-Jones

Janet Lewis-Jones

Janet has a background in psychology and has been working as a freelance trainer since 2004. She joined the team at Happy in 2010.

Frances Burton

Frances Burton

Frances is a management and communication skills trainer and executive coach, with 30 years experience of working in the public, private and voluntary sectors. Frances has a level 7 certificate in executive coaching and leadership mentoring with the Institute of Leadership and Management and a certificate in training practice with the Chartered Institute of Personnel and Development. Frances uses training, coaching and facilitation techniques to create a supportive, empowering and interactive learning environment, enabling participants to develop the skills and confidence they need to maximise their own and their organisation’s potential.

Kay Worth

Kay Worth

Kay Worth has been running personal development and parenting courses for over 25 years. She has 4 children, a degree in Psychology and many years experience of working in the voluntary sector. She is committed to promoting positive thinking, confidence building, great communication and positive parenting strategies, and loves to see the difference her courses make to relationships both at home and work.