Intermediate Word 2007/2010 Core Level 2 – Communication Tools

By the end of this intermediate level Microsoft Word one-day course you will be confident in using Styles to automatically format parts of your document.

By the end of this course, you will be able to use Styles to navigate around a document, create templates and Building Blocks (Autotext) to save time. You will also be able to use Mail Merge within Word and Outlook emails. This course is suitable for users of both Word 2007 and Word 2010.

Course Dates:

15th Aug 2019 ( spaces available )

Course Length: 1 Day

Course Costs:

Standard Price: £300 (+VAT)

Charity: £200 (+VAT)

Public Sector: £250 (+VAT)

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Course Location

Happy HQ, 3rd Floor, 9 Alie Street, London E1 8DE

Course Requirements

Delegates should be confident in creating, saving and finding Word documents as well as entering, formatting and editing text.

This course is designed for users of Word 2007 and Word 2010. It is also available for users of Word 2013/2016 – please ensure you attend the course that is appropriate for your version of Word.

What You Will Learn

By the end of this one-day intermediate level Microsoft Word training course, you will be able to:

  • Use both Paragraph and Text pre-set Styles
  • Understand what can be done with Styles beyond just formatting
  • Add Headers and Footers
  • Insert Pictures, and Diagrams
  • Create Templates and use Building Blocks to save time on standard documents
  • Mail Merge to Word and Outlook
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Session 1 – Setting up: The look and feel of your document

Designing standard documents; Using and creating Styles; Understand what else Styles can be used for; Adding Pictures, internet images (including Clip Art) and shapes; Changing headers and footers; Using Autotext and Quick Parts

Session 2 – Using fields and creating a form

Understanding what forms are and when you should you use them; On-screen forms; Protecting and using forms

Session 3 – Templates

Create templates for documents you use often; Ensure Styles work with your templates; Using the Styles organiser; Editing your templates

Session 4 – Mail Merge

Create a Mail Merge using an Excel list; Use mail merge to create a letter or labels in Word, or an email in Outlook.


The course will run from 10am to 4:45pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.


We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainers

Ed Lepre

Ed Lepre

Ed is a Microsoft Certified Trainer (MCT) and has worked at Happy for over 12 years. Although he trains the full suite of MS Office and non-Office packages at all levels, his favourite package is Excel. A previous winner of the prestigious Learning and Performance Institute's 'Learning Professional of the Year' award, as well as other training accolades, he is also the IT Helpline Manager.

Sal Agoro

Sal Agoro

Sal trains most MS Office packages. Her real love is in transferring knowledge by making her training sessions fun and more impactful. She is Happy’s Outlook Champion and ensures Outlook courses and training material are updated regularly with new features. Sal has been at happy for almost 2 years.

Paul Wherly

Paul Wherly

Paul trains on Microsoft products both on the Mac and PC platforms including VBA. Paul has trained with Happy since "the dawn of MS-DOS when formulas ruled the earth."

Rachael Worrall

Rachael Worrall

Rachael is the IT Product Development Manager, as well as being our Lead IT Trainer. She is responsible for making sure all our courses are of the highest quality.

Kristina Kendall

Kristina Kendall

Kristina is an associate IT Trainer, she’s been training for 8 years and working for Happy since 2015. She provides training mainly on Excel, Word, PowerPoint and Outlook. Her favourite package is Excel; she loves to show people shortcuts and quicker ways of working.

Kevin Tarry

Kevin Tarry

Kevin has been an IT Trainer for over 20 years, and is a charismatic and enthusiastic training specialist who brings energy and passion to his training courses. He always looks to engage with his learners with the view to making their learning experience as effective and enjoyable as possible.