Happy Teams and the Buurtzorg Way

Using the combined experience of Buurtzorg BI (Britain & Ireland) and Happy, you will explore how to succeed in practice with self-management and build real trust in your organisation.

Buurtzorg has over 15,000 staff with no managers — just self-managing teams that can focus on patient care. The idea of self-managing teams is attracting growing interest, and in Britain, Buurtzorg is supporting change in a growing number of sectors including housing, children's services and education.

This is an exciting opportunity to learn how this works in practice, as well as a chance to ask a British and a Dutch nurse about their experiences.

Tickets for this workshop are £195 per person, with a discounted rate of £150 per person for public sector and just £95 for charities. We are also offering substantial discounts for NHS and social care workers — please get in touch for details.

Course Overview

  • Standard Price

  • Public Sector Price

  • Charity Price

  • *per person, excluding VAT
  • Duration

    1 day
  • Location

  • Requirements

    While Buurtzorg is a healthcare organisation, the principles behind its success can be applied to organisations of all sectors, and Buurtzorg is supporting change in a growing number of them, both in Britain and internationally.

Learn the benefits of self-managing teams and how to implement them at your organisation

Happy believes that people work best when they feel good about themselves. Key steps to achieving a happy, productive workplace include doing what you are good at, having the trust and freedom to do it well and managers who coach rather than tell.

We have ourselves been listed, for five successive years, in the UK top 20 workplaces and help organisations create great workplace culture. Founder Henry Stewart is the author of The Happy Manifesto and was listed in the Guru Radar of the Thinkers50, the list of the world’s top management thinkers.

Buurtzorg BI provides learning and development support to organisations wishing to improve services and productivity by applying the principles that have enabled Buurtzorg to become the leading provider of home care services in the Netherlands.

Buurtzorg was founded as one nursing team in 2007 and has grown to a social enterprise of 15,000 staff in hundreds of self-managed teams supported by regional coaches and a back office of just 50 people, with overheads accounting for just 8% of its total costs.

As well as scoring top marks from care inspectors and a current patient satisfaction rating of 9.3, Buurtzorg has five times been rated the best place to work in the Netherlands and has inspired and supported initiatives in 25 other countries.

At this workshop from 10am to 4pm on 27th May, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands, learning how they succeed in self-managed teams. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.

Based on Zoom, this event will be highly interactive and, using Liberating Structures, will demonstrate in practice how to give everybody an equal voice. You will be actively engaged in discussions and will be able to think through how to use these ideas in your workplace.

How Buurtzorg Works

This short video by the Corporate Rebels explains the basics of Buurtzorg and its network of self-managing teams.

The agenda for the day (10:00-16:00)

Session 1

  • Henry Stewart, Chief Happiness Officer at Happy and Brendan Martin, Chief Executive of Buurtzorg UK on The Happy approach and the Buurtzorg way.

Session 2

  • Two Buurtzorg nurses, one British and one Dutch, discuss what it’s like to work in a self-managing way and how this affects their relationship with their clients
  • How self-managing teams work
  • How Buurtzorg makes self-managing teams work
  • Q&A session with the nurses

Session 3

  • A coach from Buurtzorg discusses the coaching role and dealing with conflict and challenges in self-managing teams, plus a Q&A afterwards

Each session will also contain interaction, break out rooms and use of Liberating Structures such as Mad Tea and Punctuation, to facilitate discussion and sharing of ideas.

What are Happy's online events like?

In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.

About our online events

This will be an interactive conference. As well as listening to some great speakers, you will be actively engaged. Using breakout rooms, we guarantee you will be involved in discussions with at least 30 other participants over the day.

In the feedback on our last day long virtual event (on 30th April, on Liberating Structures), it was rated as one of our most engaging events ever. Here’s some of the feedback we had:

  • "Very interactive and dynamic, loved it, thank you"
  • "It worked very well on Zoom. feeling very energised and excited."
  • "Really great interacting with a wide range of people – so many different perspectives"
  • "This was immersive, and even though really intense, I enjoyed it a lot. Also meeting so many people."
  • "It was a lovely event and although we connected remotely we achieved great discussions. Thank you everyone!"
  • "Such a wonderful day. Exhausted from so many brilliant ideas, tools and thoughts. :-) Lovely to meet everyone!"
  • "So great to interact with so many people … lots of new things to try!"

Book now

Purchase your tickets below, or contact our friendly team directly by email at hello@happy.co.uk.

Happy Teams and the Buurtzorg Way
There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and ask to be added to the waiting list for this course. We'll let you know as soon as a date is available.

Book over the phone

020 7375 7300

What can you expect from an online Happy conference?

  • Interactive and engaging - just like our face-to-face events
  • Regular discussions in break out rooms with other attendees
  • Fun activities to keep you involved throughout the day
  • A focus on stories, real-life scenarios and 'nickable' ideas

Feedback from happy learners