Apprenticeship Administrator and Business Development Co-ordinator

Career Opportunity: Apprenticeship Administrator and Business Development Co-ordinator

Happy is looking for an experienced and self-managing Apprenticeship Administrator and Business Development Co-ordinator to join our growing Apprenticeship business stream.

Happy is a fast-growing training and consultancy company. We create joy at work through our consultancy services, by facilitating training events, creating eLearning solutions and managing Apprenticeship schemes.

Our key growth comes from ‘word of mouth’ recommendation, based on the quality of the service we provide to our customers.

We are looking for a person who has had experience developing great relationships with customers (over the phone, in person and by email). Your role would be to enhance the service that all of our Apprenticeship clients receive – we need to make sure that the first contact (and every contact afterwards) with Happy leaves them excited, informed and wanting to do business with us. This position seeks to ensure Happy continues its growth of its Apprenticeship schemes, not only through marketing but also through the excellent service that it provides to its clients. Happy’s entire rule book on dealing with customers is simple – create customer delight!

How to apply

The closing date for applications is 21st January 2019, with the first round of interviews taking place during the week of 4th February. Please note that applications are only accepted by application form – we do not accept CVs, or requests from recruitment agencies.

This vacancy has now closed – click here to enter your email address on our Careers list to hear about future opportunities at Happy.

Tasks involved in the job

The tasks below are those initially agreed for the position:

  • Provide total administration support for our Apprenticeship programmes. This includes liaising with the Apprenticeships Manager, programme facilitators and delegates; co-ordinating dates and setting up the any apprenticeship programmes on our systems, sending out invoices and pre-work, updating candidate records, preparing resources, apprentices forms and paperwork; and general administration – supporting the team to deliver excellent service
  • Work with our Apprenticeship clients before, during and after their training programmes to ensure customer delight. This includes being the first point of contact for new candidates
  • Be the key contact for our Apprenticeship clients, which will include: following up on all incoming enquiries – via phone and email, booking delegates onto our apprenticeship programmes on our database system – AccessPlanIt, registering apprentices onto various online systems, responding to enquiries, sending information and following up, arranging for managers to attend introductory session, answering questions etc
  • Actively ‘sell’ the benefits of our Apprenticeship programmes (through phone calls, emails and presentations), and pro-actively seek out opportunities to do this enabling us to gain new clients and ensuring our current clients are aware of our Apprenticeship programmes
  • Support our Marketing Manager with our marketing communications to ensure we get our message out there about what we can offer through our Apprenticeship programmes
  • Support the Apprenticeship Manager with arranging of customised Apprenticeship programmes with clients, and liaising with the facilitators
  • Ensure that all Apprenticeship programmes have a facilitator and a venue booked and anything else needed to ensure that every programme is a success. Prepare the facilitator resources for their monthly classroom sessions, as well as meet and support the facilitators
  • Daily support, first thing, for the facilitators who are training Apprenticeship groups that day to make sure they have everything they need
  • Assisting our Exams Officers in scheduling exams, allocations of rooms and computers
  • Responding to queries from delegates on Apprenticeship programmes, being supportive and helping with issues
  • Pro-actively informing the Apprenticeship Manager if there aren’t enough delegates booked or enough income generated on Apprenticeship events
  • Ensure that all programme staff and Apprentices when attending workshops adhere to our Prevent Strategy. Ensure that Safeguarding of our Apprentices remains our number one priority
  • Supporting with learner and employer satisfaction surveys
  • General administration related to customer service, and supporting the rest of the customer services team as required
  • Personal development – the successful candidate will be expected to spend some of their time developing their own knowledge and abilities

Happy is a small company, so there is never an absolute demarcation of jobs. All staff are expected to take on any task if it is necessary to ensure the provision of an excellent service to our clients. In the long term you are expected to work out your own goals and develop your own job description.

The position is full-time.

Salary and Benefits

The salary range for the post is £24,000 to £30,000. In addition, there is a monthly excellence bonus (equal to a minimum annual figure of £700) and a yearly profit related pay bonus.

  • Hours: 38 hours per week, likely to be 9am to 5.30pm plus attendance at a fortnightly staff meeting as part of the working hours – currently alternate Tuesdays at 5.15pm to 6pm
  • Holidays: 22 days per year (plus 1 extra day per year for each year of service, up to a maximum of 30 days annually), plus bank holidays
  • Training: An additional benefit, subject to availability, is the opportunity to go on any Happy course, and you will be actively encouraged to learn lots of new things
  • Probation and Notice: The first three months at Happy is the probationary period, during which time the notice is one week on either side. Once you are confirmed in post the notice period for all senior positions is two months on either side.

Opportunities

Happy currently employs 25 permanent members of staff, this position provides the opportunity to be a part of a growing company.

Happy seeks to be an equal opportunities employer. We hope to reflect the cultural diversity of this city in the people we employ.

Essential Characteristics

The successful candidate will have the following characteristics:

Experience

  • Three years’ experience of working directly with customers, on the phone, in person or via email
  • At least one year’s experience of working in an office environment
  • Knowledge and understanding of apprenticeship programmes desirable
  • Ideally have worked within a training environment
  • Strong computer skills with good knowledge of Microsoft Office especially Excel, Word and Outlook

Skills

  • Ability to take responsibility and be self-managing
  • Strong communication skills – able to develop strong positive relationships with our clients and staff
  • Good administration skills: for example, organised, thorough, very high level of accuracy
  • Excellent telephone and written skills: ability to project a positive and helpful image at all times
  • Great social skills: a relaxed, friendly attitude, to enable fellow members of staff and clients to feel relaxed and at ease
  • Ability to facilitate a presentation about our Apprenticeship programmes to groups in a confident, clear, engaging and involving manner
  • Must be numerate
  • Flexibility: Happy’s staff must be prepared to question their working methods, test out new ideas, celebrate their mistakes and seek to continually improve their abilities

General Characteristics

  • Commitment to excellence in everything you do, especially in meeting and exceeding the needs of the customer
  • Ability to leave every person you deal with, feeling good about themselves
  • Pro-active and flexible
  • Commitment to confidentiality around personnel issues
  • Ability to learn quickly
  • Ability and eagerness to answer and deal with all and any client enquiries
  • Excitement about working for Happy and commitment to our principles
  • Great team worker: ability to work positively and in a supportive way with others but also the ability to work on your own initiative. Happy employees are expected to be open and assertive in expressing their views and feelings
  • Enthusiasm: positive thinking is essential in all aspects of Happy’s work
  • Excellent time keeping and general reliability

Desirable Characteristics

  • Have experience of using CRM systems for client related work

How to apply

The closing date for applications is 21st January 2019, with the first round of interviews taking place during the week of 4th February. Please note that applications are only accepted by application form – we do not accept CVs, or requests from recruitment agencies.

This vacancy has now closed – click here to enter your email address on our Careers list to hear about future opportunities at Happy.