The Happy Manifesto: 10 Steps to a Great Workplace
The Happy Manifesto, my call for change in the way we work, has now been published. I’ve tried to get the message across as succinctly as possible (just 128 pages) but for those who want a quick summary, here are the 10 key points – each covered with examples and stories in the book:
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
1. Trust Your People
Step out of approval. Instead pre-approve and focus on supporting your people.
2. Make Your People Feel Good
Make this the focus of management
3. Give Freedom within Clear Guidelines
People want to know what is expected of them. But they want freedom to find the best way to achieve their goals.
4. Be Open and Transparent
More information means people can take responsibility and ownership.
5. Recruit for Attitude, Train for Skill
Instead of qualifications and experience, recruit on attitude and potential ability.
6. Celebrate Mistakes
Create a truly no-blame culture, to enable people to innovate without fear
7. Community: Create Mutual Benefit
Have a positive impact on the world and build your organisation too
8. Love Work, Get a Life
The world, and your job, needs you well rested, well nourished and well supported.
9. Select Managers Who are Good at Managing
Make sure your people are supported by somebody who is good at doing that, and find other routes for those whose strengths are elsewhere. Even better, allow people to choose their managers.
10. Play to Your Strengths
Make sure your people spend most of their time doing what they are best at.
When I first published this list I had just 9 points. But my good friend Clive Hutchinson, of Cougar Automation, complained that I had missed out the most important thing we taught them – to make sure you’ve got your people doing what they are best at. So now there are ten points. (Which also explains, in case you wonder when you read the book, why all the other points have a chapter on them but this one doesn’t!)
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Henry Stewart, Founder and Chief Happiness Officer
Henry is founder and Chief Happiness Officer of Happy Ltd, originally set up as Happy Computers in 1987. Inspired by Ricardo Semler’s book Maverick, he has built a company which has won multiple awards for some of the best customer service in the country and being one of the UK’s best places to work.
Henry was listed in the Guru Radar of the Thinkers 50 list of the most influential management thinkers in the world. "He is one of the thinkers who we believe will shape the future of business," explained list compiler Stuart Crainer.
His first book, Relax, was published in 2009. His second book, the Happy Manifesto, was published in 2013 and was short-listed for Business Book of the Year.
You can find Henry on LinkedIn and follow @happyhenry on Twitter.