Do you celebrate mistakes?
Encourage innovation in your organisation by celebrating mistakes. Find out more in this two minute video with Henry Stewart.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
Do you celebrate mistakes?
Do you all know the concept of ‘celebrate mistakes’? How many people have celebrated a mistake in the last couple of months? Let’s see if the rest of you can in the next couple of months.
This is the Church of Fail. It’s in Brighton and every month they get together with an altar and everything and they celebrate the best failures from the last month.
That’s a small example. A bigger example, Tata – who may not be the most popular name in the country at the moment, particularly if anyone’s from South Wales, but when the founder was retiring, he set up a failure award because he saw failure as a goldmine. And the more you can encourage failure, the more you’ll get innovation. So those are some little examples of things that are embodying the kinds of principles that we’re talking about.
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Henry Stewart is founder and Chief Executive of Happy Ltd. Happy has been rated the best company in the UK for customer service by Management Today, one of the Top 20 Workplaces in the UK for 5 successive years (Financial TImes / Great Place to Work Institute), and is one of the world’s most democratic workplaces. Happy now helps other organisations to create happy workplaces. You can talk to him on Twitter at @happyhenry.
Next Conference: Happy Teams and the Buurtzorg Way
We are very excited to be partnering with Buurtzorg for this online event! If you haven't heard of them, Buurtzorg is a healthcare organisation in the Netherlands with over 15,000 staff that receives top marks from care inspectors and has a current patient satisfaction rating of 9.3. It's also been rated five times as one of the top places to work in the Netherlands. Why? Their staff is made up of hundreds of self-managing teams supported by regional coaches and a back office of just 50 people — with overheads accounting for just 8% of its total costs!
At this workshop from 10am to 4pm on 27th May 2021, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.
Not what you need? Take a look at all of our Leadership and Management programmes.