Clive Hutchinson, CEO, Cougar Automation (23:50)
Clive Hutchinson is the CEO of Cougar Automation, and he spoke to us during the Creating Happy Workplaces Conference about his focus on sustainable, profitable growth through customer service.
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Clive Hutchinson, CEO, Cougar Automation
Clive has led Cougar Automation since 2001. During this time he has been developing and refining a strategy for sustainable and profitable growth through delivering fantastic customer service. This has built Cougar Automation into an organisation with outstanding values, culture and radical management methods which has been recognised by many awards. These include The Management Today Service Excellence Awards, The UK Customer Experience Awards, The Wow Awards and The Sunday Times Best 100 Companies.
As well as leading Cougar Automation, Clive also now helps other organisations flourish and succeed through making the most of their people.
Clive Hutchinson, CEO, Cougar Automation interview
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Next Conference: Happy Teams and the Buurtzorg Way
We are very excited to be partnering with Buurtzorg for this online event! If you haven't heard of them, Buurtzorg is a healthcare organisation in the Netherlands with over 15,000 staff that receives top marks from care inspectors and has a current patient satisfaction rating of 9.3. It's also been rated five times as one of the top places to work in the Netherlands. Why? Their staff is made up of hundreds of self-managing teams supported by regional coaches and a back office of just 50 people — with overheads accounting for just 8% of its total costs!
At this workshop from 10am to 4pm on 27th May 2021, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.
Not what you need? Take a look at all of our Leadership and Management programmes.