Career Opportunity: Freelance IT Trainer

In: BlogDate: Jan 17, 2020By: Claire Lickman

Happy is seeking experienced freelance IT trainers based in the south of England to work with our growing client base.

You will need a package knowledge of MS Office and G Suite to an advanced level, as well as experience of MS Project and SharePoint. Software rollout experience (such as SAP, Salesforce, Oracle and large SharePoint rollouts) is also highly desirable.

Find out full details below.

Closing date: midnight on Sunday 9th February 2020

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Overview of the Role

At Happy, we equip learners with the tools to achieve their best at work. We aim to inspire learners, leaving them excited about their software.

Our training covers a wide range of IT software, including the full Microsoft Office and Adobe suites, as well as digital marketing, account software and project management. Our most popular courses are Excel, with courses ranging from a beginner to an advanced level. We also offer training and support for software rollouts, including SharePoint and Office 365, Oracle and Siebel.

Happy's training is known for being high-quality. What makes us stand out is that our training is always practical and hands-on. Inspired by the maxim 'tell me and I will forget, show me and I may remember, involve me and I understand', all of Happy's courses are interactive and fun. Our trainers involve learners by asking questions and engaging them in a variety of activities.

All of our staff and freelance IT trainers are required to be TPMA accredited with the Learning and Performance Institute (LPI). If you are not accredited, but we believe you have the potential to be, Happy will offer TPMA training and accreditation as part of your induction.

Almost 90% of our IT freelancers have been working with us for over three years, and around half have been with us for more than 10 years. When asked what they like about working with Happy in a recent survey, these were some of their answers:

  • "People and values. Getting results through learner-based training in a relaxed yet focused approach."
  • "The people! As an associate trainer, I know that I can count on support from Happy staff and I have always been made to feel part of the team."
  • "I enjoy working for Happy because the staff are friendly and helpful. I'm always made to feel welcome. It's a nicely decorated office, with excellent lunch and refreshments. They do a lot of work for charities, so feel the training I provide is rewarding and helps the community."
  • "You are an enthusiastic team and keep us freelancers in the loop with communications."

If you enjoy delivering interactive and enjoyable training sessions, then we'd love to hear from you.

Job Description


  • At least two years of experience as a freelance trainer on medium to large projects: ability to manage own schedule and juggle requests for dates reliably.
  • Package knowledge of Office 365, including MS Project and SharePoint, and G Suite to an advanced level.
  • Experience of SharePoint admin as part of supporting a rollout is desirable.

Essential characteristics

  • Ability to fully involve learners and train to the standard of TPMA or an equivalent. 
  • Infinite patience: the trainer will never show annoyance or anger with learners or put them down, whatever they do.  
  • Excellent communication skills: the ability to avoid unnecessary jargon and explain computers and software in language that a non-technical person can understand. 
  • Good social skills: a relaxed and friendly attitude, to enable all learners to feel relaxed and at ease. 
  • Performance skills: the trainer should ensure that the learners have an entertaining and enjoyable day. 
  • Commitment to Happy’s training principles: these are based around a training style that fully involves all delegates and seeks to realise their learning potential.
  • Flexibility: Happy’s trainers must be prepared to question their methods, test out new ideas and seek to continually improve their training ability.
  • Interest in the way people learn, and in actively using coaching skills to improve training.
  • Curiosity & Learning ability: trainers must be able to learn new packages at short notice. 
  • Course preparation: the person is expected to spend time ensuring they are completely at ease with course manuals, timetables, demos & exercises, and on top of the package that they are training in. 
  • Consideration and Tidiness: Trainers will commit to leaving training rooms / shared areas tidy for other trainers. Taking pride in the Happy environment and showing consideration to users and learners.  

General characteristics

  • Energy & Enthusiasm: positive thinking is essential in all aspects of Happy’s work.
  • Responsibility & Initiative: all of Happy's freelance trainers must be reliable, able to take responsibility, determine their own job and work on their own initiative.
  • Commitment to quality: the trainer must see excellence as their goal and be totally dedicated to creating customer delight.
  • Excellent time keeping and general reliability: our courses start on time, not a minute late. They finish on time, not a minute earlier (where there is reasonable control).
  • Happy is a strictly drug-free environment. Employees should not drink alcohol, take recreational drugs — or be under their influence — during working hours (including breaks). Trainers should never smell of cigarette smoke. 

Salary and Benefits

The standard starting daily rate for most courses is £190 per day. Depending on the (size of the) project this may rise to £250+ per day.

A performance bonus is also available for each day (between £10-£20) for trainers who score sufficiently high on our post-course evaluation forms. 

Subsequent rate negotiation is dependent upon length of relationship, delivery of particularly high-income training and, crucially, consistently high evaluation scores.

As a freelancer, you are invited to sit in on our courses as part of your development. As previously mentioned, Happy will also provide TPMA training and assessment if you are not already accredited. 

How to Apply

Please complete an application form to apply for this position

The deadline for applications is end of Sunday 9th February 2020.

For our interview process, we will ask you to deliver a short piece of learning (no more than 15 minutes). We’re not looking for your technical expertise. We’re looking for your attitude, personality, communication skills and your ability to engage with a group of learners.

  • First Interviews: Friday 14th February 2020 at Happy Ltd, Aldgate, London
  • Second Interviews: Tuesday 3rd March 2020 at Happy Ltd, Aldgate, London

Dates are fixed for this round of interviews; however if you can’t make these dates but you are keen to be notified of future opportunities please sign up to our jobs mailing list.

About happy

We're Happy. We ignite possibilities within people and organisations to create joy at work.

We offer workplace consultancy and learning solutions in leadership and management, IT and personal development. We also manage several apprenticeship programmes covering web development and leadership.

We want to create organisations that people feel proud to work for — where staff feel trusted, confident with their IT software and have the skills to succeed in their roles.

Happy's principles are based on trust, empowerment and innovation, outlined in the book the Happy Manifesto, written by Happy's founder, Henry Stewart:

  • Help people feel good about themselves
  • Believe the best of people
  • Love work (but get a life)
  • Trust others
  • Create customer delight (always go above and beyond to leave the customer with a positive experience)
  • Celebrate mistakes (they’re the only way we learn)
  • Make the world a better place
  • Create change, be innovative and creative

Our training and our culture have been recognised with multiple awards and recognition over the years. We were recognised as one of the UK's top five workplaces for five successive years by the Great Place to Work Institute. Happy has also been listed on the WorldBlu list of Freedom-Centered Workplaces for five years.

Most of our growth comes from word of mouth recommendation, based on the quality of the service we provide to our customers. We have received the Feefo Gold Service Award for the last two years and have recently received the CourseCheck Brilliance Award 2019 (Highest Rated Trainers, Large Business). We also have an average score of 4.8 put of 5 on Feefo, taken from verified customer reviews.