Career Opportunity: Customer Success Administrator

In: BlogDate: Dec 10, 2019By: Claire Lickman

Happy is seeking a Customer Success Administrator to provide support to a team of four Account Managers. You will be a pivotal part of the team in helping to create customer delight.

Find out full details below.

Closing date: 5pm on Friday 31st January 2020.

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Learner on one of our Leadership programmes at our 2019 Open Day

Overview of the Role

As Customer Success Administrator, you’ll be providing support to a team of four Account Managers and being a pivotal part of the team in helping create ‘customer delight’.

Happy is a fast-growing company and we are looking to further our mission in the development of our business. There is never an absolute demarcation of jobs, which means there is an opportunity to get involved with lots of different things. This means being flexible and willing to take on varied tasks with an open and approachable attitude.

On a daily basis you will be answering the phone and emails, dealing with client enquiries and liaising with the Account Managers to deliver the client's learning programmes.

At Happy we seek to work to our strengths and by doing this there will be opportunities to get involved with projects that motivate and engage you.

Role specification

  • Being first point of contact for client enquiries via phone and email and taking ownership of resolving their query
  • Supporting the course programme manager with the logistics of coordinating the yearly course programme (e.g. inputting course dates onto the CRM system)
  • Responsibility for maintenance of personnel files and other HR related activity supporting the HR manager
  • Opportunity to become involved with various projects (e.g. event management support)
  • Supporting the Account Management team in booking administration (e.g. sending out pre-course work to clients)
  • Responsibility for dealing with ad-hoc client bookings for our public programme (e.g. personal development courses)
  • Support the MD with ad hoc team administration
  • Support for Happy’s training facilitators, ensuring they have the necessary resources (e.g. course booklets, training materials, and resolving room allocation queries)

Job Description

Experience

  • Between 1-3 years’ experience in a similar role, working in a busy dynamic office environment
  • Experience of working directly with customers either internally or externally, over the phone and via email

Essential characteristics

  • Team player
  • Adaptable to change
  • Flexible
  • Relaxed, friendly attitude
  • Self-starter and self-motivated
  • Growth mindset; willingness to learn and develop your knowledge and skills
  • Can do attitude
  • Attention to detail
  • Excellent customer service skills e.g. dealing with client communication
  • Positivity
  • Believing the best of others
  • Excitement about working for Happy and commitment to our principles

Essential skills

  • Strong computer skills to include Microsoft Office packages, such as Excel, Word, Outlook
  • High level of numeracy
  • Ability to see tasks through to completion
  • Experience of CRM systems desirable (but not essential)

Salary and Benefits

The salary range for the post is £21,500 - £22,500 per annum. In addition, there is a monthly excellence bonus (equal to a minimum annual figure of £500) and a yearly profit related pay bonus.

  • Hours: 37.5 per week – initially 8.30am to 5.30pm plus attendance at a monthly staff meeting as part of the working hours — currently monthly on a Tuesday at 4.45-5.30pm.
  • Flexible working hours in consideration of the business needs once you have passed probation.
  • Holidays: 22 days per year (plus 1 extra day per year for each year of service, up to a maximum of 30 days annually), plus bank holidays.
  • Extra day off for your birthday on top of annual leave entitlement (for anyone with low sickness record) (paid)
  • 1 extra day off for Chanukah/Christmas on top of annual leave entitlement (paid).
  • Opportunity to attend any Happy course subject to business needs.
  • Personal training budget of £250 a year for external training/books/online courses etc.
  • Possibility to use the training rooms after business hours for personal interests such as meditation classes, yoga, craft club evenings.
  • Probation & Notice: The probation period is three months during which the notice period is one week. Once confirmed in post the notice period is two months.

How to Apply

Please complete an application form to apply for this position

The deadline for applications is 5pm on Friday 31st January 2020.

Interviews will be held at Happy's HQ in Aldgate:

  • First Interview: 18th February, 9:30am - 12:30pm
  • Second Interview: 25th February, between 2:00pm and 4:30pm

Please note that the first interview is a group interview, so unfortunately we can't be flexible on the date and time for this.

About happy

We're Happy. We ignite possibilities within people and organisations to create joy at work.

We're a group of smart, passionate, and enthusiastic people with a shared ambition to create lasting and meaningful change through the world of work.

Happy’s principles are based on the book The Happy Manifesto written by Happy’s founder.

It matters to us who we work with. We deliver learning and development and consultancy services to organisations that want to be a valuable part of our society. We support organisations to create a culture of trust, freedom and innovation in the workplace and help create organisations that people feel proud to work for.

Our programmes cover everything from IT to personal development. On our flagship Happy Workplace Leadership Programme, people embark on a four-month journey of self-discovery to become more resilient, confident and emotionally self-aware leaders with skills they can take back to the workplace to create joy at work.

Most of our growth comes from “word of mouth” recommendation, based on the quality of the service we provide to our customers. Internally known as “Creating Customer Delight!”

Working at Happy, our core values are:

  • Help people feel good about themselves
  • Believe the best of people
  • Love work (but get a life)
  • Trust others
  • Create customer delight (always go above and beyond to leave the customer with a positive experience)
  • Celebrate mistakes (they’re the only way we learn)
  • Make the world a better place
  • Create change, be innovative and creative

Careers at happy

Happy is leading a movement to create happy, empowered and productive workplaces. Our goal is for our people to find joy in at least 80% of their work.

We have been recognised for our values-focused culture as well as the quality of our services. This includes the Employer Brand and Values Award at the 2019 Business Culture Awards and we have been recognised by WorldBlu as a Freedom-Centered Workplace for five years.

Find out more about Happy and what it's like to work for us