Perspectives Group

The Perspectives Group is an independent planning, environmental and strategic consultancy. What we did Happy held a very positive half day workshop in Effective Networking Skills.  Setting up a range of practical networking scenarios, the facilitator enabled the group beyond the workshop to initiate and nurture successful and beneficial networking relationships that will grow into future businessRead more

Positive East

Positive East is a community based HIV charity with over 20 years experience in providing practical and emotional support for people living with and affected by HIV in East London. Training goals Positive East were looking to enable and empower all of their staff to successfully deliver a significant proportion of their services through theirRead more

Course of the Month – Creating Customer Delight

Creating Customer Delight, facilitated by award winning Nicky Stone.   We all know how nice it is to receive excellent customer service but that certainly isn’t the universal experience our customers always get.  How do you deal with the angry and unhappy customer for whom everything has gone wrong?  Wouldn’t it be nice to turnRead more