How many times have you gone away from a conversation feeling frustrated, because you didn’t feel listened to? Or felt that a piece of feedback could have been said in a more positive and constructive way?
So often when having important conversations with others, we forget to really listen to what is being said – and what isn’t. It’s all too easy without actively listening to only hear what you think they are saying, or what you want to hear. Active listening encourages people to talk and helps to encourage a person to continue talking.
Without it, you can miss important opportunities to learn what the real issue is, develop more meaningful relationships with others, or avoid conflict before it becomes serious.
Hand in hand with this is giving constructive feedback that leaves people feeling inspired to do better, rather than defensive and upset. At Happy, one of our core principles is about celebrating mistakes. Making a mistake and having a negative outcome should be an opportunity to learn and develop – and giving that feedback to members of your team doesn’t have to be a negative, upsetting experience.
But people often find giving critiques challenging – glossing over problems rather than addressing them, or unintentionally leaving the other person feeling attacked rather than empowered and helping them to reach their potential. So it is crucial that it’s done right.
How Happy can help
Both active listening and giving constructive feedback are absolutely essential skills in both your personal and work life, so let us show you how to do it brilliantly in our brand new one-day training course.
Join us on 15th August at Happy’s training centre for this brand new course – available at our special launch price of just £195 + VAT per person.
This new course is also available as a private group booking for up to 12 people – please contact our team for availability and pricing. Private group events can be held at your workplace or hosted by us at Happy’s training centre.
Not what you’re looking for? Take a look at our other Soft Skills and Personal Development training courses.