At a recent meeting of training providers we did an exercise on what was distinctive about each of our company’s approaches. As well as our learner focus I talked about making learning about computers enjoyable. The response from my colleague was interesting: “You mean, that’s for real? I thought it was just hype. How do you make IT training enjoyable?”
And it is clear that most people do not enjoy their IT training. Often when I am speaking at conferences I ask people to raise their hands if they have attended IT training, and to leave them raised if they found it an enjoyable experience. Normally around 1 in 5 leave their hands raised.
This has always been a key focus of Happy Computers. I guess the company title kind of gives that away. And I am very proud of what we have achieved. In our post-course surveys we ask if learners agree that their IT training was an enjoyable experience. The response is currently running at 95% agree, with 4% neutral and only 1% disagreeing.
But does enjoying your training make it more effective? These post-course surveys, which we send around 3 months after the training, allow us to cross-reference the answers on enjoyment with those on how much time people have gained from their increased productivity. This shows a direct link between how enjoyable they found the course and how much impact it has:
“The course was an enjoyable experience”
Strongly Agree: 35 mins per day gained
Agree: 20 mins gained
Neutral: 8 mins gained
Disagree: 2 mins gained (though there have only been 3 people in this category, less than 1% of responses)
This response has been consistent. In every survey since we started asking the “enjoyment” question two years ago, there has been a clear relationship between how much they enjoyed the session and how much they gained from it.
I know we are not alone in believing that making learning enjoyable is a key to successful training. But I do wish it was the norm.
The Department for Education did once, under David Miliband’s brief time there, create a document called Excellence and Enjoyment. But I’m not sure that making education fun is part of Mr Gove’s approach.
Imagine if a focus on enjoyment and love of learning was at the core of your experience at school? How would it have been different?
How to Create Enjoyable Learning?
Well first we have no PowerPoint or overhead projection on our training courses. I’ve yet to hear somebody say “I had such fun watching those bullet points slide past”. Instead we involve people, we make all our sessions inter-active. A key principle is “Don’t tell when you can ask”, with every learner actively engaged in finding the solutions. We encourage them to make mistakes and ask lots of questions. And we focus on seeking the relevance to each learner.
We “recruit for attitude, train for skill”. How much our learners will enjoy spending the day with this person is far more important than product knowledge – we can teach them that.
But here’s a simple question: how can you make your courses more enjoyable today?
Data note: The question in the post-course evaluation asks learners to estimate how much time they save per day as a direct result of the skills they learnt on the day. This is entirely a self-estimate though they are also asked to detail what they can do now that they couldn’t before.