What You Will Learn
- To develop participants’ understanding of the process and methods of training, from assessing need through course design and delivery and evaluation.
- To develop their confidence and competence in delivering group-training sessions.
- What makes “good” training
- Identifying agency needs, trainer’s needs and trainee’s needs and expectations
- Setting objectives
- Training methods and techniques, including demonstration and practice sessions
- The learning process
- Designing a course
- Dealing with difficult situations
- Evaluation of courses
The course will run from 10am to 4:45pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
THE HAPPY GUARANTEE
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Your Course Trainers
Maureen joined Happy as an Associate trainee trainer in November 2012 and within two years became a Senior Trainer. As well as being a trainer, she is also an ex-athlete and athletics coach - an interest that compliments her training skills, using activities to engage delegates keeping training interesting and fun. Maureen is also an NLP Certified coach.
Nicky has been a senior facilitator for over 16 years. Her leadership purpose is to support people to reach their full potential, and this has driven her internally as part of Happy’s senior leadership team. It has enabled her, through her work every day with clients, to facilitate senior leadership programmes and personal development events. Nicky also has a proven track record at leading on large projects and inspiring others as a speaker at conferences.
Sarah has been freelancing for over 20 years. She has excellent communication skills and high levels of both integrity and empathy which makes her an extremely effective trainer, facilitator, and coach. Sarah is Belbin accredited, an NLP Practitioner and a TPMA and City and Guilds Assessor. She uses these skills to specialise in organisation transformation and team building. She is also a confident public speaker, and regularly presents at conferences.