leadership-management-training-courses

Building Credibility in the Workplace

Being seen as credible at work can be a key indicator of your success at work.  Wherever you sit in your organisation’s hierarchy, it is always useful to take the time out to reflect on your current working behaviours and how they impact and influence those around you.

Available for Private and Tailored group events

This course is run privately for groups or 1-2-1 Coaching sessions

Book a 1-2-1 Session or Group Event

Course Location

Happy London, Aldgate or at your premises.

What You Will Learn

This comprehensive one day programme will provide a depth of personal insight and enhance your ability to deal with others in a way that is productive yet maintains and improves relationships.  Empower yourself to have a voice and be heard!

Themes Covered

  • Introductions and personal objectives
  • Identify the benefits of building personal credibility
  • Identify the professional situations that present difficulty and why
  • Identify your barriers to behaving assertively
  • Discover what true assertiveness means
  • Understand the cycle of conflict and the reasons others may be difficult with us
  • Identify how to deal with conflict constructively
  • Learn how to frame your requests so that you are more likely to be heard
  • Discover the benefits and core elements of creating trust
  • Identify the 13 behaviours that build trust and how to use them in practice
  • Understand the benefits of building an effective peer support network
  • Personal action plan beyond the programme

SMALL PRINT

The course will run from 10am to 4:30pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Your Course Trainers

Nicky Stone

Nicky Stone

Nicky has been a senior facilitator for over 16 years. Her leadership purpose is to support people to reach their full potential, and this has driven her internally as part of Happy’s senior leadership team. It has enabled her, through her work every day with clients, to facilitate senior leadership programmes and personal development events. Nicky also has a proven track record at leading on large projects and inspiring others as a speaker at conferences.

Nicole Kollerman

Nicole Kollerman

Nicole has been with Happy for more than 10 years. An experienced and versatile trainer and facilitator, her specialties cover Train-the-Trainer, presentation skills, networking, conflict resolution, leadership and management training and career development.

Moira Blake

Moira Blake

I am an associate trainer for the LVSC and Happy People Ltd. I have worked as a management trainer and consultant for the last 10 years specialising in strategic planning, management and leadership and performance management.