Conflict Resolution

The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation. This course will consider the causes of conflict and consider practical skills to enable you to act as a mediator between others and also to cope with conflict directed at (or coming from) yourself.

Available for Private and Tailored group events

This course is run privately for groups or 1-2-1 Coaching sessions

Book a 1-2-1 Session or Group Event

Course Location

Happy London, Aldgate or at your premises.

What You Will Learn

  • To be able to defuse and resolve existing conflict
  • To empower staff to deal with conflict issues
  • To recognise your role/responsibility in conflict situations
  • To be able to act as an effective mediator
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Themes Covered

  • Conflict:
    between individuals and within teams
    between staff and management
    between organisation and management committee
  • Types of conflict
    suppressed conflict
    open conflict
    procedural conflict (grievances)
  • Reasons for conflict
    different styles of working
    lack of “ownership”
    ineffective communication
    lack of common goals
  • Dealing with conflict
    understanding both sides
    focussing on issues, not people
    trying to find consensus
  • Preventing future conflict
    open communication
    mediation structures
    developing relationships
    empowering staff to solve problems


The course will run from 10am to 4:45pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.