The 5 Pillars of Inspirational Management

This course aims to support and inspire you to create a strong and collaborative culture based on teamwork, mutual trust and respect. This is the key to creating a great workplace for your people.

Available for Private and Tailored group events

This course is run privately for groups or 1-2-1 Coaching sessions

Book a 1-2-1 Session or Group Event

Course Location

Happy London, Aldgate or at your premises.

What You Will Learn

Just two of the benefits of this event
  1. Creating a culture where people are motivated and eager to come to work. A place where your people are engaged through their heart as well as their head.
  2. Becoming the sort of inspirational manager that people would choose if they could choose who their manager was.
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Themes Covered

Here is a summary of the key areas we will cover:


  • Recognise what empowers people to work at their best
  • Identify the benefits of 1 to 1 and team meetings and the key things you should discuss there

Freedom and trust

  • Understand how a framework of job ownership enables people to achieve their full potential
  • Identify where accountability should be assigned and why
  • Learn the 8 key steps to delegating successfully

Support and value

  • Identify the key ways to provide the support your people want and demonstrate you value them
  • Learn and practice the 5 key elements of active listening
  • Recognise what stops you listening and identify solutions to deal with this
  • Understand how to use questions to get the best out of your relationships


  • Identify what stops you giving feedback and the impact this can have on others
  • Discover how to create an environment that challenges your people and pushes them to reach their full potential
  • Learn the key steps to providing constructive and positive feedback clearly and within appropriate timescales

Engage the team

  • Identify how to foster a positive and creative culture within your team


The course will run from 10am to 4:30pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Your Course Trainers

Cathy Busani

Cathy Busani

Cathy has been with Happy since March 1995 and shortly after took over the role of Group Managing Director, and is responsible for maintaining Happy's award-winning and celebrated culture. As head of Happy People, she is Lead Facilitator, executive coach, speaker and consultant with the aim of embedding positive behavioural change. Her leadership purpose is to help others to be great at work. She is an inspiration to her staff and clients. Cathy has received recognition through several national awards, including a Special Commendation for Innovative Management in the Best Boss Competition.

Nicky Stone

Nicky Stone

Nicky has been a senior facilitator for over 16 years. Her leadership purpose is to support people to reach their full potential, and this has driven her internally as part of Happy’s senior leadership team. It has enabled her, through her work every day with clients, to facilitate senior leadership programmes and personal development events. Nicky also has a proven track record at leading on large projects and inspiring others as a speaker at conferences.

Moira Blake

Moira Blake

I am an associate trainer for the LVSC and Happy People Ltd. I have worked as a management trainer and consultant for the last 10 years specialising in strategic planning, management and leadership and performance management.