We have a little saying at Happy that we aim to live by ‘If you don’t measure it, you can’t manage it’…
At Happy we aim to continually improve our courses and our service. For this reason we ask every person attending every courses to fill out an end-of-day evaluation form the results of which are rigorously reviewed (by name) on a daily basis.
The statistics and quotes on the course outlines are derived from these forms:
The course statistics we publish are based on the following:
This is the percentage of delegates scoring 7 or above on a 1 to 10 scale.
This is the percentage of learners who scored ‘good or excellent’ as their overall verdict of the day.
This is the percentage of learners who scored their trainers involvement of them in the day’s training as good or excellent.
Confidence after attending
This is the percentage of learners who scored their confidence level at the end of the course as 7 or above on a 1 to 10 scale.
Our happiness rating is based on the following:
As part of the post course evaluation we ask learners to rate their ‘overall verdict’ on a scale of 1 to 5, 1 being very poor and 5 being excellent. According to our Happiness Rating:
The person we quote thought we were excellent.
The person we quote thought we were great.
The person we quote thought we were good.
If you have any questions about the course evaluation information we publish contact firstname.lastname@example.org